Refund policy

At Lucy Mira, we want you to love your purchase. If you are not entirely satisfied with your order, we are here to help! Please read our policy below for details on how to process a return or refund. 🤍

🌿 Return Policy Window

  • You have 30 days from the date you received your item to request a return.

  • To be eligible for a return, your item must be unworn, unwashed, and in the exact same condition that you received it, with all original tags still attached.

🏢 Corporate Office (Non-Return Address)

Lucy Mira

220 Walden St,

Santa Paula, CA, 93060,

United States

⚠️ Important Note: This is our administrative office address only. Please do not mail any returns to this address, as we do not have a warehouse facility here to process them. Any packages sent here cannot be refunded.

🔄 How to Start Your Return

  1. Email Us: Contact our support team at info@lucymira.com with your Order Number and the reason for your return.

  2. Get Instructions: Our team will review your request and reply within 24–48 hours with the designated return warehouse address and further instructions.

  3. Ship Your Package: Package your items securely and ship them to the address provided by our support team. (Please note: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.)

💰 Refunds

  • Once we receive and inspect your returned item, we will send you an email notifying you that we have received it.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.

✉️ Contact Us

If you have any questions regarding your return or need assistance, please reach out to us at info@lucymira.com. ✨