Terms of service

Welcome to Lucy Mira!

These Terms of Service ("Terms") govern your use of our website located at lucymira.com and any purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully. 🤍

1. 🌿 General Conditions

  • By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.

  • We reserve the right to refuse service to anyone for any reason at any time.

  • Your submission of personal information through the store is governed by our Privacy Policy.

2. 🛍️ Products and Pricing

  • Accuracy: We strive to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be completely accurate.

  • Modifications: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue any product or service without prior notice.

3. 💳 Billing and Account Information

  • We reserve the right to refuse or cancel any order you place with us. This may include orders placed under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

     

  • You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

     

4. 🏢 Administrative Office (Non-Return Address)

Our administrative office details are as follows:

Lucy Mira

220 Walden St,

Santa Paula, CA, 93060,

United States

⚠️ Please Note: This address is for administrative and corporate correspondence only. We do not accept product returns or mail at this location.

If you send any returns to this office address, we will not be able to process your refund. For return inquiries, please email us directly to receive the correct warehouse address.

5. 📦 Shipping and Returns

All purchases made through our website are subject to our Shipping Policy and Returns & Refunds Policy.

To initiate a return or exchange, you must first contact our customer support team at info@lucymira.com to obtain a designated return warehouse address.

6. ⚖️ Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of California, United States.

7. ✉️ Contact Information

Questions about the Terms of Service should be sent to us at:

  • Email: info@lucymira.com

  • Response Time: We aim to reply to all legal and customer inquiries within 24 to 48 hours (Monday through Friday, excluding holidays).