Shipping policy

Welcome to Lucy Mira! We are dedicated to providing you with an elegant shopping experience and a seamless delivery service. Please read our shipping policy below before placing your order. If you have any questions, feel free to contact us at info@lucymira.com. 🤍

1. 🌿 Shipping Rates

We offer Standard Shipping and Expedited Shipping for all domestic orders within the United States based on the rates below:

Shipping Service Order Value Shipping Fee
Standard Shipping $0.00 – $49.99

$12.00
✨ Free Standard Shipping $50.00 and above

FREE
Expedited Shipping $0.00 – $99.99

$18.00
✨ Free Expedited Shipping $100.00 and above

FREE

2. ⏳ Order Processing Time

  • All in-stock orders are processed and shipped from our partner warehouse within 1 – 3 business days (excluding weekends and holidays).

  • During high-volume periods (such as major holidays or new collection launches), processing times may be slightly extended. We truly appreciate your patience and understanding.

  • Once your order is shipped, you will receive a confirmation email containing your Tracking Number so you can follow your package's journey.

3. 🏢 Corporate Office (Non-Shipping & Non-Return Address)

Lucy Mira

220 Walden St,

Santa Paula, CA, 93060,

United States

⚠️ Important Notice: This address is our corporate administrative office only. We do not have a warehouse facility here, and we cannot accept returned packages, local pickups, or drop-offs at this location.

Please do not ship any returns to this office address. Any packages sent here will be rejected, and we will be unable to process your refund. To start a return, please email us first to receive the correct, designated return warehouse address.

4. ⚖️ Taxes & Damaged/Lost Packages

  • Taxes: Applicable sales tax will be calculated and displayed at checkout based on your delivery address.

  • Damaged or Lost Packages: Lucy Mira is not directly liable for products damaged or lost during transit by the shipping carrier. If your package arrives damaged, or if tracking shows "delivered" but you have not received it, please take photos/videos of the packaging and contact us at info@lucymira.com within 3 business days. We will gladly assist you in filing a claim with the carrier.

✉️ Contact Us

If you have any questions regarding your delivery, shipping fees, or order tracking, please reach out to us:

  • Email Support: info@lucymira.com

  • Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST). We strive to respond to all inquiries within 24 to 48 hours.